Privacy policy

Last Updated: 11 September 2025

SupplMentor operates this website and store (the “Services”), powered by Shopify. We are a passionate team with over eight years of experience in the supplement industry, dedicated to providing you with a curated, trustworthy shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services.

By using or accessing our Services, you confirm that you have read and understood this Privacy Policy.

1) Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

Contact details: name, billing/shipping address, phone number, email.
Financial information: payment method details, transaction confirmations.
Account details: username, password, settings, preferences.
Transaction history: products viewed, added to cart, purchased, returned, or exchanged.
Communications: any information you include when contacting us for support.
Device & usage data: browser type, IP address, network, pages visited, time spent, and actions taken.

2) Sources of Personal Information

Directly from you: when you create an account, place an order, or contact us.
Automatically: through cookies and similar technologies when you use our Services.
From service providers: such as Shopify and payment processors.
From trusted partners or third parties.

3) How We Use Your Information

We may use your personal information to:

Provide & improve the Services: process orders, arrange delivery, handle returns, remember your preferences, and personalize your shopping journey.
Marketing & promotions: send offers by email, SMS, or show relevant online ads. You may opt out anytime.
Security & fraud prevention: verify identity, detect suspicious activity, protect accounts.
Customer communication: respond to inquiries, provide support, maintain our relationship with you.
Legal compliance: meet regulatory requirements or respond to lawful requests.

4) How We Share Your Information

We may share your information with:

Shopify: our hosting and e-commerce provider.
Vendors & service providers: for IT, payments, shipping, storage, analytics, or customer support.
Business & marketing partners: for advertising and promotions (in line with privacy laws).
Affiliates or corporate group members.
Legal authorities: when required to comply with applicable law.

5) Relationship with Shopify

Our store runs on Shopify. Information you provide is also processed by Shopify and may be transferred outside your country to deliver and improve the Services. For details, see the Shopify Privacy Policy.

6) Children’s Data

Our Services are not directed at children. We do not knowingly collect personal information from individuals under 16. If you believe your child has shared data with us, please contact us to request deletion.

7) Security & Retention

We apply reasonable safeguards to protect your data, but no system is 100% secure. We keep your information only as long as needed for:

your account,
fulfilling orders,
legal compliance, or
resolving disputes.

8) Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

Access / Know what data we hold.
Delete your personal information.
Correct inaccurate information.
Port your data to another provider.
Manage marketing preferences by unsubscribing from promotional emails.

To exercise these rights, contact us using the details below.

9) International Transfers

Your information may be transferred outside your home country. When required, we rely on recognized legal mechanisms to ensure adequate protection.

10) Complaints

If you have a complaint, please contact us first. You may also have the right to escalate your complaint to a data protection authority in your region.